We strongly urge you to report bugs, issues and requests using the github issue system. You have to have a github account for that, but it offloads the team from an awful lot of administrative tasks, wasting valuable time that would better be spend on more productive work. You can report in English (preferred, and really, we don’t mind language errors, NONE of the team members are native speakers!), German, French, Portuguese, Dutch and Danish, as long as you don’t mind us answering in English, to keep things coordinated.
Any issue goes, even hardware related things. If we can’t fix them, at least we can be aware of them and mention them to other users:
Please always include:
- the version info that can be found in the Settings screen;
- the type of car (Zoe, Fluence Z.E., Kangoo Z.E.);
- the type of dongle you’re using.