Resetting the charger from an error situation

Most of you know the situation. For one reason or the other, you end up with the dreaded RNOD (Red Nose Of Death) and the dash indicates “Battery Charging Impossible”. Worst case that can leave you stranded, and best case you end up with a disabled cruise control / speed limiter and a that blinding orange light in your face. In most cases this is caused by a grounding fault, and these are often edge cases. The natural response is to simply try again and sometimes this works, but very often it doesn’t.

Unfortunately, the CC/SL will only return after a successful charge, however short. There is not much we can do there (maybe reset the BCB or LBC through CanZE, I never tried).

There are two things that you really need to know, however strange they might sound.

First, remove the charger cable, lock up the car and wait until the car completely powers down. You can sit in the car if you want. Pay attention to the power down sequence. After about 3 minutes, you will hear a soft click and the little LED in the lock button on the top side of the R-Link will go off, as will the auxiliary power. Then, after about another minute or two, you will hear a second, soft relay click. Then, wait another minute. Then CANbus will go to sleep, but there is no indication for that, just wait out that minute. Don’t touch a thing during this wait. Of course you can simply walk away and time a minimum of 6 minutes, but the key is: no cable, everything locked. After this, the computers, and possibly a few big capacitors in the BCB will be in a cleaner state and charging will often be possible. If there is no real grounding problem, you should be able to start the charger normally. I should stress that simply driving to another charger and not going through this “rain dance” usually does not solve the problem.

Second, in some rare edge cases after above procedure, everything will seem to be fine, no errors, but still, the charging process itself will just not start. In the rare cases I had this, I had walked away and retried without opening up the car. Just opened it’s nose, connected the cable, activated the charger. If this happens, unlock the doors. This will wake up all computers, the dash, etc, and that usually makes it realize that indeed it should be charging. The reassuring “clunk” from the charger and the “click – wheeeeeee” noises from under the bonnet will hopefully make you breathe again.

Another problem might be that by accident a scheduled charge is set. So, if the car refuses to charge, look for that little clock icon in the top row of the dash display.

Finally, as was mentioned in one of the comments, a long press on the start button may help, but I cannot confirm this.

Posted in ZOE
16 comments on “Resetting the charger from an error situation
  1. Marcos Mezo says:

    Thank you very much for the article. I’ve had the same problem, but luckily it has not persisted and have not needed this procedure, but just the other day a question about precisely this came out in a spanish forum. I’ve translated the article for that forum (foroev.com) and inserted a link to this site there. I couldn’t find any license for the website, only the copyright, which in fact prevents me from doing it. I hope you don’t mind, but should you have any objection I’ll delete my post immediately.

  2. Mo says:

    Great info there guys, i’m sure many will appreciate that. I have posted a link on the Renault Zoe owners club.
    Cheers

    http://renaultzoeownersclub.webs.com/apps/forums/topics/show/13305390-procedure-for-clearing-bci-battery-charging-impossible-

  3. stiloboy says:

    You are absolutely correct with this process for BCI reset. Don’t let anyone else tell you otherwise.

  4. Manwell S. says:

    Hi every body.
    Very good article here!!! I have trie it all…
    .
    A special “hi5” to CanZE Team, Bob, Jeroen, Henrik, Jesper, Chiristoph and other team contributers!!! as my countryman fellow Alex Moleiro cooperated on huge data research for the CanZE. The team reported that he also woked hard analising data to move forward on this unique FluenceZE Spy project.

    That inspiry me to gain more confidence knowing better this lofty EV car. Even thus, before experiece it or adquire it I was already amazed with it. Since then I have decided to go ahead with exchange of a diesel car and start learning to better explore and take good advantage of my “new” blue energy Fluence ZE Dymamic Renault on the city mobility and saving energy, thanks Alex, and you all at the CanZE Team.

    Some thing more about the FluenceZE… One day I would be happy if some of us could upgrade the European Fluence ZE to the near 380 kms autonomy with Samsung batteries and medium to fast charge, and implementing the quick drop battery operated with the simple spanish robot that manualy operated, exchange daily lots of Fluence Samsung Batteries in Soulth Korea. That became a reality since 2014 with some government incentives becaming actualy the best seller EV car in this country.

    Back to CanZE and Zoe…

    I would love to share my BCI experience our 2nd family EV recent Zoe Q210, and the perception of the Renault ZE post sale process , applied to thiis well knowed car mobility disabling inssues.

    As we can understand, the BCI is a unpleasant extra that allegedly cames from serie, as we are finding on almost every delightful EV Zoe ZE ,in this recent R240 or in the other older version Q210 motor.

    The “Battery Charging Impossible” info displays as an Operating Fault Messages visible to the user at the Dashboard of the On Bord Computer Trip and Warning System.

    Mysteriously this message is not shown on any of the 127 pages of the RENAULT ZOE ZE – DRIVERS HAND BOOK, inclusive unlisted in the long chart of example Fault Status Messages, except for the accompanied of the spanner warning light.

    Neither as I know, you can find a reference to the BCI Fault message on any Renault Public Reports, especialized EV Media, Consumer Associacion, Homologous Entitys or even on Especielised Media.

    However, alot of reference to this recorrent intermitent or permanente disabling fault ,that can allegedly turn inoperative your Zoe!!!

    This inoperative charge capability can hapen by surprise in certain circumstances, for some minutes, hours, days and even months

    Yes that is right, even months eventualy when you decide to leave your Zoe under the post sales Renault protocol thar aparently can vary from service dealer to diferent dealer ,delaying solution and satisfying answers in some cases for weeks or months.

    Those inoperative weeks or months , as reported in public between Zoe owners at charger points and others enconter places, as in clubs and foruns in a more discret or anonymous case stories, in some cases result in motor or battery or other components exchanges ,that to the owner/consumer are presented as the best moment solution. But it is omited any detailed description of the fault cause/ effect that the client can take in good consideration for a future best caution use of the Zoe.

    At this moment am short in time, but in a week or less will come back with the short version of the story of my awareness for this kind of BCI quiz…

    Sorry about my mess accent, it is genuine,out of practic, no word processer here

    Thank you all!
    ZE Regards
    Manwell S.

    • Jeroen Meijer says:

      Thank you Manwell for the thumbs up. We appreciate it.

      We are aware of BCI’s and most of the times what I have described is helpful, as nothing is broke, it is a failure situation, not a failure component. That is why I posted the main article.

      Having said that, sure things do break down. Motors, BCI’s, inverters, batteries. It is a learning curve, and I commend Renault for the 5 year warantee on the entire electric drive train, which, I cannot say otherwise, they have always lived up to.

      Finally, I disagree about people not being vocal. The ZOE drivers I meet are pretty forgiving, but also clear on the things that happen or what they dislike. You can easily find “horror stories”, usually by disgrunted drivers. It’s really not like these cars are stranded by the dozens. Which doesn’t mean it isn’t an awful annoyance if you ARE stranded. Maybe I misread your comment, so please correct me when I wrong: You have a ZOE, mabe have had a BCI, but were never stranded, right? All happy after a 6 minute reset? So I don’t understand really the suggestion about long repair times?

      In the meantime, ZOE is th best sold BEV in Europe. I guess they are doing a few things right 🙂

      • Manwell S. says:

        Hi Jeroen, you all at CanZE Team deserve more than just thumbs up !!!

        As I am short in time let me try to resume the comment about my perception of long BCI repair times.

        Yes after the 2012 35.000kms Fluence ZE, we decide in August to have a 2013 7.500kms Zoe Q210 as a 2nd EV car. Unlike Fluence ZE that I followed here mainfully whit Alex Moloeiro posts, I did not had the same time invested befor having the Zoe, and were not aweard about the BCI stuff.

        So back into BCI…

        1st BCI was in the second week use, with the car having about 8.000km
        (500kms on 43kW-A/C and 10A domestic charge)
        Of course that for a first time BCI happening in a Service Station in a midle of the hightway it was something stressing…
        But…”All happy after a 6 minute reset” – I like this expression !
        Like a claim, it shoud be on Zoe Drivers Manual really !

        2nd BCI was in the seventh week this time having around 12.000kms
        (the same charge routine except on the day of BCI fault, that I tested and used the new arrived 480v 32A charge cord on public charge points near home, tring tho keep full charge as we were going to make more than 200kms that day to Algarve.
        But on the last try on Emel paid car park near Colombo shoping in Lisbon, the BCI fault flashed red on ZE nose, and I feel that strange sensacion that the rest of vacations days became compromised… First I get out of the that paid park I used for the first time.
        Then with the 1st BCI in mind, went tho a near by a 43kW-A/C rapid charge where every thing allways worked rigth.
        Tried your “All happy after a 6 minute reset” but no sucess this time … may be try in another point like Ikea 7.6 kW charger that never tried with Zoe, this time I carry the cord with me, make some shopping add a family dinner and read lots of posts as yours at CanZE Team.
        About 2 hours later with out open doors tried your protocol… Unfortunatly did not work.

        At that moment I realized what was a long BCI fault ,and also that last week family holidays in Algarve were starting to be jeopardized by a Zoe long BCI fault.

        Arriving home and after leaving the family and holidays bagadge, when to the near charge point and find there a twin Zoe that already finished is charge.

        In the meanwhile the owner, Bruno was arriving from the soccer match near by, and I asked him if add any experience with BCI fault.
        Yes, he said, two of them. And how did you resolved the faults, I asked.
        He said, I received the car new 0kms an the first BCI appeared on the first week at the end of the day and next day every thing was ok as never happened.
        More or less just like my case, I said, but at the moment I have a long BCI fault since morning, what do you think?
        Well, he said crossing is harms, I remenber that on the 2nd BCI I had to call for car assistence and I was just with 7kms left on battery reserve when the trailer arrived end went to Renault service. At the time I was owning the Zoe for about 1 month.
        And how long did they take to resolve the fault? I asked, thinking how coud I rearrange my family last week vacations.

        Renault service just delivered me the Zoe after 1 month… He said.

        What? I interrupted. Did I eard it well? One whole damn month? I asked again! Yup, he said, do you want to try my cords and try again?
        Bruno was very helpfull beside having to go home after the game and had to takecare of his daugther sleeping time. He also give me is OBD Konnwell and let me try to reset and query commands to try clean any errors on CanZE. We verifed that my oldest Zoe was in better battery healt than is new Zoe what was strange as he dont make many kms.
        We decided to talk later and give back is OBD near Oeiras where the rapid charger is located.

        So, as I was with a nice battery charge because were preparing to make more than 200kms to Algarve, I decide to make the more economic driving possible in the next days till I could resolve the BCI fault with out going to give the Zoe to 1 month Renault Service.

        As I am short in time, I can say now that since the 2nd BCI fault apeard I counted around 6.000 minute , 96 hours or 4 days as you prefer to count, till we were “Happy to go”, and my first msg was to Bruno as I went o Oeiras to fullcharge the 10% left battery…

        Good news, Bruno said!

        I have made a full apointment off all moements with the car including the 1st day full stop and the last day with an 1/2 a day full open doors to interior clean when we add a new fault error ” Check ELECTRIC system”

        After that the spanner dash light turned out and I jumped of so HAPPY thinking that the BCI could definitly gone…
        With the 240v 10A domestic cord connected to power I tried to plug it on the Zoe and the red nose did not pop up !!!
        It was charging finally…

        Imagine if it went to Renault service? Please share your thoughts about this…

        This Zoe car is someting! But the BCI…

        Sorry time to go,
        Thank you all for your time, and please keep in touch and give us your comments…

        ZE Regards,
        H.Manwell S.

        note: I am not used to post here, so how can I edit this post to correct english thanks

  5. Tomer Ben Arye says:

    Excuse me for waking up this 1 year post…
    I’m having same problems as the poster described.
    Playing 6 minutes on and off are partially working.
    Car is w/o warranty. Went to the garage. Will cost like 1k€ multiplying by 5 for my currency. A lot!!!

    The tip he gave me. Is to use a scanner in order to identify error /fault EVC-D044 and just clear it.

    My question is. Please
    1. I can’t seem to query anything on the CanZE with my current OBD 2$ device.
    2. Which scanner ( lowest price please ) are you recommend ? In order to have the ability just clearing the faults.

    Thanks
    Tomer

    • Bob Fisch says:

      You really need a OBD that has the correct version, otherwise you won’t be able to communicate with the car.

      I think there is actually no low cost scanner for the Zoé …

      • tobenary says:

        Let me correct myself.
        I can log into the CanZE and see battery measure etc…
        But the DTC readout is not working.

        • Jeroen Meijer says:

          DTC part is a bit shaky. Forget everything dealing with the BCB, won’t work, but you should be able to read the EVC.

          To actually clear DTC’s you need to follow the on screen instructions about the start button and gear.

  6. Jeroen Meijer says:

    I am sorry, I know nothing about the Fluence and I don’t know if the procedure for actually erasing DTC’s is the same. It’s a fair assumption that the commands we give the car are correct, but to set the mode that the car actually accepts them, I guess only the dealer can tell you.

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