Hello Helmut,

I have been driving the ZOE Q210 for about 1.5 years now. I have presented the BCI problem to other garages, including in Hamburg. No solution.

However, I have made the following discovery. It helps tremendously if you turn off the air conditioning and heating before you try to charge.
So: 3 to 4 minutes before you want to charge, turn off the air conditioning / heating system completely. With this trick, the ZOE then charges without problems. Not quite full, but it charges. (At 85% or 90% is usually the end).
Why this works, I do not know. Maybe because the charging unit “Chamaeleon” is installed together with the climate unit. But it works a little better with it in everyday life.
It still has dropouts now and then when charging. In 90 percent of cases, however, this procedure leads to success.

Air conditioning off, then charging! 🙂

Translated with http://www.DeepL.com/Translator (free version)

I have been driving the ZOE Q210 for about 1.5 years now. I have presented the BCI problem to other garages, including in Hamburg. No solution.

However, I have made the following discovery. It helps tremendously if you turn off the air conditioning and heating before you try to charge.
So: 3 to 4 minutes before you want to charge, turn off the air conditioning / heating system completely. With this trick, the ZOE then charges without problems. Not quite full, but it charges. (At 85% or 90% is usually the end).
Why this works, I do not know. Maybe because the charging unit “Chamaeleon” is installed together with the climate unit. But it works a little better with it in everyday life.
It still has dropouts now and then when charging. In 90 percent of cases, however, this procedure leads to success.

Air conditioning off, then charging! 🙂

Translated with http://www.DeepL.com/Translator (free version)

Thanks for the reply! I would expect it could be done in software, e.g. the car could send a “hey I want up to 11 kW” signal to the charger, and it would have to oblige according to protocol. I just need to find the time to dig down into the E-CAN to check out what the comms looks like on there. I’ll make sure to share what I find with the CanZE crew.

Apologies for the late reply. No ideas at all! seems basically a fault. I’d have a (good) dealer have a look at it. As for limiting, you cannot do that on a 43kW charger with their tethered cables, but some people carry a one phase cable to reduce 22//11 kW to 7/4 kW

I am experiencing this issue with a used Q210 still in 2020. Has there ever been an official recall from Renault on this issue?
Do you guys know any solution that technically solves the issue? Putting ZOE to sleep is a first aid solution but not really what I am looking for long time.

Thanks and all the best,

Armin

I have the same problem with my Renault Fluence. BCI appears after approximately 5km of driving (same distance every time). The car is also from 2012…
AC and heater is not working when BCI error present.

To make the BCI error go away; I need to lock the car, then unlock, turn the key two steps (but without engine on), and leave the car parked for 5 to 20 mins.
This enable charging again but is of cause not a sustainable solution.

Did you find the root cause for the BCI appearance in your case?.. Or a better solution?

I have read the nstructions .
1. Enter key card
2. Gear to D.
3. Wait 6 sec.
3. Gear to P.

But it dont work.. 🙁
HAve you any Idea? Thanks a lot in advanced